Terms and Conditions

1. Introduction

1.1 We are FindMySecurity Ltd ("we", "our", "us"), a company registered in England and Wales. We operate a digital platform ("FindMySecurity") that connects security professionals, security companies, training providers, and clients across the UK. Our company details are provided at the end of this document.

2. Definitions

THIS SECTION TELLS YOU WHAT CERTAIN WORDS MEAN WHEREVER THEY ARE USED WITH A CAPITAL LETTER IN THIS DOCUMENT

• 'Security Engagement' – a contract for the provision of security services between a Security Professional and a Client or Security Company.
• 'Security Professional' – a User who offers security-related services (e.g. guarding, close protection, CCTV operation) through our Platform.
• 'Security Services' – professional services relating to physical security, such as manned guarding, door supervision, CCTV monitoring, event security, and related roles.
• 'Consumer' – an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.
• 'Content' – any information uploaded or shared on the Platform, including but not limited to profiles, messages, documents (e.g. SIA licences, CVs), reviews, posts, and advertisements.
• 'Mobile App' – any future mobile application provided by FindMySecurity.
• 'Client' – a business, individual, or organisation using our Platform to find and hire Security Professionals.
• 'Service' – our website (including any web or mobile application) and associated digital services.
• 'Store' – the platform (e.g., Apple App Store or Google Play Store) from which you may download the Mobile App.
• 'Store Rules' – applicable terms, conditions, and policies set by the relevant Store.
• 'User' – any individual or entity using the Platform, whether registered or not.

3. About These Terms and Conditions

THIS SECTION TELLS YOU WHEN THESE TERMS APPLY AND HOW THEY BECOME LEGALLY BINDING

3.1 These terms and conditions apply to all Users. Please read them carefully and contact us if anything is unclear. These terms replace all prior versions. Summaries provided in capitals are for ease of use but do not replace the full terms.

3.2 You are encouraged to save or print a copy of these terms for future reference. These terms are available in English only and may be updated periodically.

3.3 By accessing or using the Service, or by registering as a User, you enter a legally binding agreement with FindMySecurity based on these terms. If you access any portion of our Service without registration, these terms still apply where relevant.

3.4 If you use a Mobile App, these terms also form an end-user licence agreement (EULA) between you and us. You also agree to comply with any relevant Store Rules.

4. Changes to the Terms and Conditions

IN SHORT: WE MAY UPDATE THESE TERMS AND WILL LET YOU KNOW IN ADVANCE UNLESS IT’S URGENT

4.1 We may update these terms and conditions from time to time. We will give you at least 15 days' notice before changes take effect, unless urgent changes are needed for legal or safety reasons. Notice may be via our Platform, email, SMS, or push notification.

4.2 If you do not accept the updated terms, you may end this agreement by emailing us within 15 days of receiving notice.

5. Right to Cancel ('Cooling Off')

IN SHORT: CONSUMERS HAVE 14 DAYS TO CANCEL IF CERTAIN CONDITIONS ARE MET

Right to Cancel

5.1 If you are a Consumer, you have the legal right to cancel this contract within 14 days of entering it, provided no substantive services have been performed on your behalf within that time.

5.2 The 14-day cancellation period begins on the day you agree to these terms, whether by registration, payment, or use of our services.

5.3 To cancel, please notify us at info@findmysecurity.co.uk or by post to our registered office. A cancellation form is included at the end of this document for your convenience but is not mandatory.

5.4 To meet the cancellation deadline, it is sufficient that your cancellation request is sent before the 14-day period expires.

Effects of Cancellation

5.5 If you cancel within this period, we will refund all payments received from you.

5.6 Refunds will be processed without undue delay and within 14 days of your cancellation notice.

5.7 Refunds will be made using the same payment method you used unless agreed otherwise, and no additional fees will be incurred.

5.8 If you have requested the commencement of services during the cancellation period, we may charge a proportionate amount for services provided before the cancellation was received.

6. Your Right to Use Our Service

THIS SECTION SETS OUT THE CONDITIONS AND LIMITATIONS OF YOUR ACCESS TO OUR PLATFORM

6.1 We grant you a limited, non-exclusive, non-transferable right to use our Service on devices owned or controlled by you, solely in accordance with these terms and conditions. Where applicable, use of any mobile app is also subject to the Store Rules.

6.2 You must not register for or use our Service if:

• you are under the age of 18;
• you are not legally entitled to work or operate within the United Kingdom;
• you have been convicted of any offence, or are subject to a legal restriction or court order, involving violence, dishonesty, harassment, or sexual misconduct; or
• you are accessing or using the Platform from outside the UK in breach of applicable laws.

6.3 The Service is designed for individuals or organisations who have a legitimate intent to:

• Offer security-related services (as a Security Professional),
• Hire or engage professionals (as a Client or Security Company), or
• Promote training courses (as a Training Provider).

6.4 You may not use the Platform to act as a third-party recruiter or employment agency unless explicitly authorised by us.

6.5 You must comply with any verification requirements, including supplying up-to-date identification, SIA registration, training certificates, and other documents as required.

7. Standard of Service

THIS SECTION SETS OUT THE LEGAL STANDARD THAT WE COMMIT TO

7.1 Subject to the remainder of these terms, we aim to provide access to the Service with reasonable skill and care, using appropriate technical and organisational measures. However, we do not guarantee uninterrupted, error-free, or secure access at all times.

8. Acceptable Use of Our Service

THIS SECTION SETS OUT EXPECTATIONS FOR YOUR BEHAVIOUR ON OUR PLATFORM

8.1 You agree that you will not do (or attempt to do) any of the following in connection with our Service:

• break the law or infringe any rights;
• upload, post, send, store, or link to any unlawful, defamatory, harassing, offensive, violent, obscene, pornographic, misleading, discriminatory, racist, or otherwise inappropriate Content;
• bully, harass, impersonate, or misrepresent another person or organisation;
• share another person’s personal data without their clear written consent or lawful basis;
• record or screenshot any part of the Platform, including communications, without consent from all participants;
• use our Service to monitor, scrape, copy, or compete with us or another User;
• distribute spam, viruses, or malicious software;
• interfere with, damage, or gain unauthorised access to any part of the Platform, server, or third-party systems;
• intercept, tamper with, or alter communication traffic or Content;
• exploit system vulnerabilities or misuse access privileges;
• bypass, disable, or manipulate any security or restriction features; or
• facilitate, encourage, or assist others in performing any of the above activities.

8.2 You must comply with any specific usage guidance, rules, or instructions published on the Platform or communicated directly to you.

8.3 You must ensure that the information you provide to us is accurate, current, and not misleading. You are responsible for updating your details promptly when any significant change occurs.

9. Your Content (e.g., profiles, reviews, documents, and messages)

THIS SECTION EXPLAINS YOUR RESPONSIBILITIES FOR CONTENT YOU POST AND OUR RIGHTS TO MODIFY OR REMOVE IT IN CERTAIN CIRCUMSTANCES

9.1 You are solely responsible for all Content you upload, submit, or share on the FindMySecurity platform, including your profile, reviews, documents (such as SIA licences or CVs), and communications.

9.2 By uploading Content, you confirm that you own or have the necessary rights, permissions, and lawful basis to share and use it on our Platform. This includes any data subject consent where applicable under GDPR.

9.3 If you submit a review or feedback, you affirm that it reflects your honest, independent, and genuine experience.

9.4 We may allow certain types of Content, such as public profiles or job posts, to be shared or indexed by third-party platforms (e.g. Google Jobs). We are not responsible for how such third-party platforms process or display that data.

9.5 We reserve the right, without notice or refund, to remove, edit, restrict, or disclose any Content that:

• Is reported as offensive, unlawful, or in breach of our terms;
• Appears to violate the rights of others;
• Is requested for removal by law enforcement or relevant authorities;
• Poses a reputational, operational, or legal risk to the Platform or its Users; or
• Does not meet our internal content standards or quality expectations.

You agree not to repost or re-upload any removed Content unless permitted by us in writing.

9.6 We are not liable for any misuse, theft, copying, or distribution of your Content by third parties. You are advised to only upload information you are comfortable sharing and to maintain backups where necessary.

9.7 We may (without notice) make small editorial adjustments to text layout, formatting, or categorisation of Content to ensure consistency across the Platform. However, you remain responsible for the accuracy and legality of your Content.

9.8 Profile visibility and rankings are influenced by various factors, including location, activity, completeness, responsiveness, uploaded credentials, reviews, and user behaviour. Rankings are generated automatically and are not guaranteed.

9.9 We do not promise that your profile, ad, or any other Content will result in enquiries, bookings, earnings, or engagement from Clients or other Users.

9.10 Advertisements may appear adjacent to or alongside your Content. All advertising revenue remains solely the property of FindMySecurity.

9.11 You are responsible for backing up any valuable or original Content. We are not responsible for accidental deletion or technical loss unless resulting from our proven negligence under applicable law.

9.12 We may permanently delete your Content after this agreement ends, or if your account has remained inactive for 6 months or more.

9.13 If you uninstall our Mobile App (if applicable), you may lose access to any Content stored only locally on your device.

10. Security Services and Our Role (Important – We Provide a Platform, Not a Security Company)

THIS SECTION CLARIFIES THAT FINDMYSECURITY FACILITATES CONNECTIONS BUT IS NOT A PARTY TO CONTRACTS FOR SECURITY SERVICES

10.1 FindMySecurity is a neutral platform that enables Security Professionals and Clients (including businesses and security companies) to connect and form Security Engagements. Any resulting engagement or contract is strictly between the Users involved. We are not a party to those agreements and bear no liability for their performance. Employers are strongly recommended to carryout their personal checks for validity of documents, FindMySecurity in any respect is not responsible for originality of uploaded documents.

10.2 If you are a Security Professional, you agree and confirm that:

• You hold and will maintain valid certifications, including your SIA licence (where applicable);
• You have the skills, experience, and legal right to deliver the services you offer;
• You will comply with all laws and regulations relevant to your work, including health & safety and data protection laws;
• You have appropriate personal or professional insurance to cover your work.

10.3 All Users agree to treat one another respectfully, respond to reasonable communications promptly, and act with professionalism when using the Platform.

10.4 If you have a dispute or complaint about another User, you must contact us at support@findmysecurity.co.uk. We may choose to investigate, mediate, or take enforcement action, but are not obliged to intervene in disputes between Users unless legally required to do so.

11. Dealing with Other Users

THIS SECTION CONTAINS IMPORTANT WARNINGS ABOUT YOUR INTERACTIONS WITH OTHER USERS AND WHAT TO DO IF THINGS GO WRONG

11.1 FindMySecurity operates as a neutral platform and does not verify, endorse, or monitor Users or their Content. You are solely responsible for assessing the suitability, legitimacy, or trustworthiness of other Users. Any interactions, agreements, or exchanges you undertake with other Users are at your own risk.

11.2 Even if we display badges, icons, or indicators suggesting verification (e.g., identity checks, SIA licence uploads, or document statuses), we do not guarantee that such documents or information are accurate, up to date, or suitable for your purpose. It is your responsibility to independently verify any User or documentation you rely on.

11.3 If you are a Security Professional, you must make your own informed decision about whether to work with a particular Client or Company and must ensure that you are suitably insured, qualified, and satisfied with the opportunity.

11.4 If you witness or experience any inappropriate behaviour, unlawful activity, abusive content, or security concerns while using the Platform, you must:

1. immediately cease communication with the relevant User;
2. contact us at support@findmysecurity.co.uk to raise the matter.

We also encourage you to contact local authorities if the issue involves potential harm, criminal conduct, or legal implications.

11.5 If you are a Security Professional, you acknowledge and agree that Clients and Companies may post public reviews or ratings about your services. These reviews remain accessible after your account is closed and may contain critical opinions. We do not moderate or verify reviews unless they clearly breach our terms or are unlawful.

12. Third-Party Services and Advertising

IN SHORT: WE AREN’T RESPONSIBLE FOR OTHER COMPANIES OR SERVICES YOU MAY SEE ON OUR PLATFORM

12.1 Our Platform may display advertisements, promotions, or links to third-party services (e.g. insurance providers, training bodies, payroll providers, or tender services). We do not control or endorse these services and are not liable for any outcome arising from their use. Use them at your own discretion.

13. Our Guidance

IN SHORT: ANY GENERAL GUIDANCE IS FOR INFORMATION ONLY

13.1 We may offer articles, videos, recommendations, or summaries on security training, regulation, compliance, or hiring. While we strive for accuracy, this information is general and does not replace professional advice. You must verify facts independently and rely on such guidance at your own risk.

14. Your Account

IN SHORT: YOU MUST KEEP YOUR ACCOUNT SECURE AND PERSONAL

14.1 Your FindMySecurity account is personal and non-transferable unless we approve corporate access in writing. You must not open multiple accounts or share access credentials.

14.2 You are responsible for keeping your login secure. If you suspect misuse or a security breach (e.g. compromised password), you must notify us immediately. You are liable for any unauthorised actions on your account unless caused by our proven negligence.

15. Payments and Subscription Terms

IN SHORT: WE CHARGE FOR CERTAIN FEATURES AND HAVE RULES ON BILLING

15.1 While some core services are available for free, enhanced features may require payment or subscription (e.g. premium listings, faster verification, or visibility boosts). Fees are payable upfront and specified on our Platform.

15.2 All prices include VAT unless stated otherwise.

15.3 If we mistakenly undercharge or overcharge, we may correct the pricing and offer you the choice to proceed at the revised amount or cancel without penalty.

15.4 Subscriptions may renew automatically for the same duration unless you cancel before the renewal date via your account settings. Cancellation does not trigger a refund unless your statutory rights apply.

15.5 We may update prices with at least 30 days’ notice. Continued use after that means you accept the new pricing.

15.6 If your premium membership is sponsored by an employer or partner and we stop receiving payment from them, we may downgrade your account to the free tier.

15.7 If you dispute a payment, contact us promptly with full details at support@findmysecurity.co.uk.

15.8 Unpaid amounts or unjustified chargebacks may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to pursue debt recovery or suspend access.

16. Discount Codes

THIS SECTION EXPLAINS HOW YOU CAN USE PROMOTIONAL CODES ON OUR PLATFORM

16.1 We may offer promotional or discount codes from time to time. These codes:

• May only be used with the FindMySecurity account to which they were issued;
• Are not redeemable for cash and may not be transferred or resold;
• Are valid only for new transactions unless otherwise stated;
• Cannot be used retrospectively on previous orders;
• Are limited to one use per User unless we explicitly permit otherwise; and
• Expire after the stated duration or, if none is stated, after 12 months from issue.
• If we allow more than one discount to be used at once, we will decide the order of application.

16.2 We reserve the right to reject, cancel, or revoke any discount code that we suspect is being used fraudulently, abusively, or in breach of our terms. All codes are subject to the specific terms communicated at the time of issue. We may modify or discontinue discount codes at any time without prior notice.

17. Support

IN SHORT: OUR SUPPORT IS LIMITED UNLESS STATED OTHERWISE

17.1 We provide support only where explicitly stated on our Platform (e.g. through Chatbot, email support, or help guides). Availability and response times may vary. You acknowledge that any mobile app store provider (e.g. Apple or Google) is not responsible for providing support for our app.

18. Mobile App Compatibility

IN SHORT: OUR APP MAY NOT WORK ON EVERY DEVICE

18.1 We do not guarantee that our mobile application, if offered, will be compatible with every device or operating system. You are responsible for confirming device compatibility before downloading or purchasing any app features.

We may release updates or patches, which you are responsible for installing promptly. If you do not install updates, the app may stop working properly. Updates may also require your acceptance of new terms.

You acknowledge that device manufacturers or software providers may release updates that interfere with the functioning of our app, and this is beyond our control.

19. Functioning of the Service

IN SHORT: WE AIM TO BE RELIABLE BUT CAN'T GUARANTEE UPTIME

19.1 While we aim to keep our Platform running smoothly, we do not guarantee uninterrupted or error-free access. We may temporarily suspend access for technical, maintenance, or improvement reasons without prior notice.

19.2 The use of digital platforms involves inherent risks, including data breaches or outages. You accept these risks when using our Platform and are advised to maintain your own backups where necessary.

20. Ending or Suspending This Contract

IN SHORT: WE CAN END OR PAUSE YOUR ACCESS IF THERE’S A PROBLEM

20.1 You may end this agreement at any time by closing your account or following instructions on the Platform. Doing so does not automatically entitle you to a refund, except as provided by law or under cooling-off rights (see Section 5).

20.2 We may end this agreement at any time by discontinuing the Service altogether, or where it is necessary due to legal, technical, or business reasons.

20.3 We may suspend, restrict, or terminate your access to part or all of the Platform if:

• you breach any of these terms;
• we receive repeated and credible complaints or negative feedback about your conduct;
• your payment is overdue or reversed unjustifiably;
• we believe suspension is necessary to protect the integrity or safety of the Platform;
• we are required to do so by law or regulation; or
• you or someone acting on your behalf acts abusively towards our staff.

20.4 If you are a Security Professional or Company and we terminate your account, we will provide at least 30 days’ notice unless we are legally obligated to act sooner or you have repeatedly breached these terms.

20.5 If your account is suspended, you may still be responsible for any applicable fees during the suspension period. We may condition the reactivation of your account on compliance with additional safeguards or payments.

20.6 Once this agreement ends:

• You lose all rights to access the Service;
• We may delete your Content without prior notice;
• Existing rights and liabilities will not be affected;
• Any clauses that are intended to survive termination will remain in effect;
• You must not attempt to access or re-register on the Platform if we’ve terminated your account;
• We may retain certain information as needed to handle complaints, audits, or compliance—as explained in our Privacy Policy.

21. Restrictions on Our Legal Responsibility

THIS SECTION LIMITS OUR LIABILITY AND EXPLAINS YOUR RESPONSIBILITY FOR CERTAIN LOSSES

21.1 Nothing in this agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that may not legally be limited or excluded under applicable UK law. References to “we” and “our” include our employees, agents, and legal representatives.

21.2 If you are a Consumer, and subject to Clause 21.1, we are not liable for any loss or damage:

• where there is no breach of a legal duty owed to you by us;
• that was not foreseeable at the time this agreement was made;
• caused by your own breach of this agreement or misuse of the Service;
• connected with a business or professional activity you are engaged in.

21.3 If you are a Consumer, you are responsible for any reasonably foreseeable loss or damage we suffer, including third-party claims, as a result of your misuse of the Service or breach of this agreement.

21.4 If you are using our Service in a business capacity (i.e. not as a Consumer):

• We exclude all implied warranties, terms, or conditions to the fullest extent permitted by law.
• Subject to Clause 21.1, we are not liable for any:
• loss of profits, data, use, or opportunity;
• business interruption;
• reputational damage;
• indirect, special, or consequential loss.
• Our total liability in any 12-month period will not exceed the amount of fees paid by you to us in that period for the Service.
• You agree to fully indemnify us for any claims, losses, damages, or expenses arising from your breach of this agreement, unlawful conduct, or misuse of the Service.
• This agreement supersedes all prior understandings or agreements, and neither party has relied on any statement not explicitly set out herein.

21.5 For users of our Mobile App where Apple Inc is the Store:

• If the App fails to meet any warranty, you may notify Apple for a refund of the purchase price (if any). Apple shall have no further responsibility or liability for the App.
• We, not Apple, are responsible for any legal claims concerning the App, including product liability, regulatory non-compliance, and consumer protection issues.

22. Intellectual Property Rights (IP)

THIS SECTION CLARIFIES WHO OWNS THE RIGHTS TO CONTENT AND SOFTWARE ON THE PLATFORM

22.1 All intellectual property rights in the Platform and its Content (including branding, layout, code, text, and media) belong to us or our licensors. You may not copy, modify, or redistribute any part without our written consent.

22.2 You may view Platform Content for personal or internal business use only. You must not reproduce, sell, distribute, or otherwise exploit Content unless expressly authorised.

22.3 You may not scrape, frame, or deep-link to our Content without our prior written approval.

22.4 You must not reverse-engineer, copy, or tamper with any aspect of our software or attempt to bypass our platform's functionality, security, or licensing controls.

22.5 If you upload any Content (e.g. your CV, company logo, or training materials), you retain your rights but grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, host, share, and adapt that Content to provide the Service (including public listing and promotion). You waive any applicable moral rights.

22.6 In the event of a third-party claim that the mobile application infringes their IP rights, we—not Apple—will be responsible for defending or settling such claims.

23. Privacy and Data Handling

IN SHORT: WE HANDLE YOUR DATA IN LINE WITH OUR PRIVACY POLICY AND UK GDPR

23.1 By using our Service, you consent to our processing of your personal data as set out in our Privacy and Cookie Policy, which may be updated from time to time.

23.2 We do not grant Users access to private data of other Users except where clearly explained in our Service or legally required. We do not sell or misuse personal information.

24. Events Beyond Our Control

IN SHORT: WE AREN’T RESPONSIBLE FOR CIRCUMSTANCES OUTSIDE OUR CONTROL

24.1 We are not liable for delays or failure to perform our obligations due to events outside our reasonable control, including natural disasters, epidemics, strikes, power or internet outages, or government restrictions.

25. Additional Legal Terms for Mobile App Users

25.1 You confirm that if you use our Mobile App, you are not in a country subject to a U.S/ UK Government embargo or on a U.S? UK Government list of restricted parties.

25.2 Where Apple Inc is the Store, Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce its terms against you as if they were a party to it.

26. Assignment of This Contract

26.1 We may assign or transfer our rights and obligations under this agreement to another party without your consent, provided this does not materially reduce your rights. You must not assign or transfer your rights under this agreement without our written permission.

27. Governing Law and Jurisdiction

27.1 This agreement is governed by English law. Any legal disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

28. General Terms

28.1 Communications from us may be sent to your most recent email address on file. Headings in this agreement are for clarity only and not legally binding.

28.2 If either party fails to enforce a provision of this agreement, it does not constitute a waiver. If any part of this agreement is found to be unlawful or unenforceable, the rest remains valid.

28.3 This agreement does not create any partnership, joint venture, or employment relationship. A person not party to this agreement has no right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

29. Complaints

29.1 If you wish to make a complaint, contact us at: support@findmysecurity.co.uk or visit www.findmysecurity.co.uk/contact.

30. Company Information

• Company Name: FindMySecurity Ltd
• Trading Name: FindMySecurity
• Registered in: England and Wales
• Company Number: 16232101
• Registered Office: Suite 5763, Unit 3A, 34-35 Hatton Garden Holborn, London, EC1N 8DX
• Contact Address: support@findmysecurity.co.uk

MODEL CANCELLATION FORM

Use this form only if you wish to cancel your contract under your statutory rights: